Cancellations & Refunds

Being a customer centric company we do our best to make online shopping hassle free at all times.

 
 
 

 Cancellation Policy 

 

How do I cancel an order?

You can cancel your order online before the product is shipped. Your entire order amount will be refunded. You may drop an email to us or call us. Please cancel within 15 hours of placing the order and before dispatch as we normally dispatch within 24 hours of placing the order.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. In this case the amount will be refunded to your ChicShop Credit Accounts. The amount can be used for shopping in future only at www.chicshop.store

 

Unfortunately, an order cannot be cancelled once the item has been delivered to you. However, you can avail the easy return policy for exchanging or returning the product. In case of refund the amount will be refunded to your ChicShop Credit Accounts. The amount can be used for shopping in future only at www.chicshop.store
Reward points used while placing the order will also be refunded to your ChicShop Rewards Account.

 

In order to cancel an item in your order:

 

    Drop us an email on care@chicshop.store or call us on 800 2442 7467 – 800 CHIC SHOP  (during working hours 8:00 HRS - 17:00 HRS).
    Use the contact us form here and provide your order details and reason for cancellation.
    Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

 

 
 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

The refunded amount will be made available immediately in ChicShop Credit Account.

 
 

What are the modes of refund available after cancellation?

All cancelled orders will be refunded back to ChicShop Credit Account. This amount can be used for shopping in future at www.chicshop.store. You can always login to your account to check the statement under Credit Account section.

 
 
 
 

 Refund Policy 

 

Unfortunately we are unable to offer cash refunds back to Credit Card / Debit Card. However we offer free exchanges in the form of Chic Credit. This means that if you place an order and you are not satisfied by the product received, you can exchange your item free of charge - we cover the return shipping fees (for first pickup per order) and issue you credit for the value of the item that you are returning. This will give you the opportunity to choose the size that suits you or to order another item of your choice.

For example, if you paid AED 200 for an item, we’ll give you ChicShop credit for AED 200 after you’ve returned the item to us.

 

 

Under what conditions refund is processed?

When the order is cancelled before dispatch, the amount of the order will be refunded to ChicShp Credit Account with no shipping charges.

When the order is cancelled after dispatch, the amount is refunded to the ChicShop Credit Account and applicable shipping charge will be auto debited from refund amount.

The amount equivalent to returned item(s) is refunded to ChicShop Credit Account and any reward points used are refunded to Reward Account.

 
** Imp Note -

We offer free return or exchange pickup service for the first time. However, there will be nominal charge of AED 12 on every subsequent exchange/return request.

The amount of subsequent exchange / return requests will be automatically charged to ChicShop Credit Account depending on availability of fund. For any extra amount we can arrange to send a payment link for online payments.

Return related refunds can be requested within 7 days of receiving the product by customer. Beyond this period the refund will fall in special case scenario and would require management consultation and approval.

You may always call us or request for help with an issue by using Contact Us form.

 

 

 Exchanges and Refund Policy for Sale and Clearance Items   

 

Please note, all items sold during a sale or clearance sale cannot be exchanged or returned and all sales are final.

This is because our items during a sale are heavily discounted and hence we do not allow any exchanges.

 

Please note our frequently asked questions regarding exchanges and returns of sale and Clearance Items;

 

I would like a refund for the items purchased during sale period?

Unfortunately we are unable to offer cash refunds for any items purchased during the sale or clearance sale period. This would also include refunds back to Credit Card / Debit Card. However we offer refunds in the form of Chic Credit. This means that if you place an order and you are not satisfied by the product received, and require a refund, we will issue you online credit for the value of the item that you are returning. This will give you the opportunity to choose the size or model that suits you or to order another item of your choice.

For example, if you paid AED 200 for an item, we’ll give you ChicShop credit for AED 200 after you’ve returned the item to us.

 

Size and Item Exchanges during Sale and Clearance Sale?

In case you would like to exchange an item for the size during clearance sale, we will be happy to assist you in case we have the required size available.

However as the items are heavily discounted and priced for clearance, you will be charged courier charges for the item you require a size exchange. 

Please note item exchanges or returns are not permitted during clearance sale.

 

What happens if I have received an incorrect item during the sale or clearance period?

In case you have in fact received an incorrect item during the sale or clearance period, firstly we apologize for the same. 

Please contact our customer service with details of the incorrect item received. We may ask you for additional information like your order details and information about the incorrect item. 

Once we send you a Return Material Authorisation (RMA) and receive the item back from you, we will arrange to send you the replacement item at the earliest.

 

My item purchased in the clearance sale appears a little old and I would like it exchanged?

In all cases items sent to you are inspected before dispatch and we endeavour to send you the newest piece which is available with us.

However in some cases the items in our clearance sale may appear a little old as they may have been on our shelves for a little while.

In this case as well, no exchanges or returns are permitted as the items are heavily discounted for clearance and we have very limited stock available.