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**Note: This service is only available in UAE.
For COD orders, payment will be collected only for retained items and for prepaid, refund trigger message will be sent immediately and refund will be done to source account and processing will take 3-5 days.
We request you to choose the delivery address where you are comfortable trying. However, in case you are not available to try product at the time of delivery, we will make 2 more attempts to deliver your order. Please specify to the representative when you would next be available to accept the shipment; we will try our best to make our next attempt as per your reschedule request . If you don’t want to or can’t avail Try and Buy service at the time of delivery, then you can keep the packet and make the payment (in case of CoD orders). 7-day return & exchange policy will be available and you can return / exchange (if area is serviceable for exchange) under that policy.
Yes, even after accepting the product during Try and Buy orders and paying for the same, you can avail 7-day return & exchange policy. 7-day return & exchange policy rules will apply.
While we don’t allow you to choose exact delivery date & time at the time of check-out, we will give an estimate on date of delivery at the time of placing the order. On the day of delivery, we will send you an ‘out for delivery’ message in the morning and our delivery associate will call you 30-45 minutes before coming to deliver the shipment.